Making Data Work for You: Increasing Veterinary Hospital Revenue by Tracking Key Metrics

Monica has been involved in the field of veterinary medicine for more than 38 years. She earned her bachelor’s degree in biology from the University of North Carolina at Chapel Hill. Monica has been a Certified Veterinary Practice Manager (CVPM) for more than 20 years and remains a strong advocate for other veterinary practice managers to pursue this designation.

For over a decade, Monica managed a successful full-service, small animal eastern and western medicine veterinary practice in Raleigh, NC. As hospital administrator with Bowman Animal Hospital & Cat Clinic, Inc., she managed every aspect of the seven-day-a-week, nine-doctor hospital’s operations. For 15 years, Monica was a consultant/partner with VMC, Inc. where she presented a seminar called Principles of Veterinary Practice Management throughout the United States and Canada. She has lectured at numerous national veterinary conferences and veterinary schools in the United States as well as presented at international conferences.

As a consultant, Monica enjoyed lecturing and working with practices that participated in VMC’s on-site consultation services. Monica was also a part-time university lecturer at North Carolina State University in the Department of Agricultural and Resource Economics where she taught Veterinary Practice Management on the undergraduate level. Monica joined Mission Veterinary Partners at the beginning of the global COVID-19 pandemic as VP of Strategic Partnerships and later held the position of Director of Practice Management.

In her current position, she is Director of Veterinary Consulting Services at Burzenski & Co., PC and thrilled to return to her passion of working with premier practices throughout the US. Monica is the 2024 President Elect of VetPartners, an active member of the Veterinary Hospital Managers Association (VHMA), Youth Director at her church and sits on the board of Casa Esperanza Montessori Charter School in Raleigh, NC. Monica will let you know that her two primary purposes in life are working with veterinary practices and their teams and being the best possible wife and mom. She shares her Raleigh, NC, home with her supportive and loving husband and their teenage daughter. Monica is the 2022 Practice Management Speaker of the Year at the VMX Veterinary Meeting and Expo.