Digital Client Experience for the New Generation of Pet Parents

Debbie Boone, BS, CVPM, Fear FreeSM Certified, has worked for the veterinary profession for more than 35 years. After earning her bachelor’s degree in animal science from North Carolina State University, she began as a client care representative and quickly moved into hospital administration. Debbie has experience in the management of small animal, mixed animal, specialty, and emergency practices.

Debbie is considered an expert in team communication, creating positive practice culture, and developing monthly paid wellness plans for veterinary practices. Her business, 2 Manage Vets Consulting, helps practices develop extraordinary team communication and business skills, enhancing patient care, improving profitability, and increasing practice value. She strives to improve the lives of animals by using her expertise to improve workplace culture and the well-being of veterinary professionals.

Major national and international animal health organizations, including AVMA, OVMA, CanWest, WVC, NAVC, AAHA, Patterson Veterinary Supply, Zoetis and more, consistently seek Debbie out for her skills as a trainer and speaker. She has been published in numerous veterinary publications. Debbie has volunteered as the Chair for the Practice Management special interest group, served on the Board of Directors as a Director, Vice President, President, and Past President of VetPartners, the association of consultants and advisors to the veterinary profession. She is on the Fear Free Advisory Board and Speakers Bureau, Hound Advisory Board, Stokes and Epicur Pharmacy advisory board where she enjoys sharing her real-world clinic experience with companies. She is currently hosting a vodcast and podcast called The Bend which invites guests to share their stories of triumph over adversity.